Who Cops The Cost Of An Uber Eats Refund And Why That's About To Change

An investigation by Australia’s leading consumer protection agency has prompted Uber Eats to commit to changing its contracts, which currently hold restaurants accountable for unsuccessful deliveries that aren’t their fault.

Refunds for unsuccessful Uber Eats meal deliveries have come from the pockets of restaurants, even though they have had no control over meals once they've been picked up from their venues.

Since 2016, Uber Eats' contract terms have given customers the right to a refund at the expense of restaurants regardless of whether they are responsible for the issue.

Now, that's set to change.

You can check out the full version of this story in English on The Feed website here.